The Grand Ivy
Established in 2016, this online Casino has garnered the favour of punters and thrill-seekers from its very first year on the casino scene. It is owned by Caddell Limited NV Casinos, the casino developers that gave us treasures such as the Casimba Casino and Spin Station Casino.
It is licensed by multiple trust-worthy organizations in the United Kingdom, Malta, and Sweden. The Grand Ivy members numerous tantalizing deals, bonuses, games, promotions, and security. In our review, we take an in-depth look at everything that the Grand Ivy has to offer.
Grand Ivy offers members and casino goers multiple bonus offerings depending on how much money they are willing to deposit. Their bonus system benefits high-rollers and risk-takers more than any other category of members.
The beginner bonuses come in the form of a three-tiered bonus system that rewards you with a percentage of your initial deposit. The first deposit offers a 100% bonus on your initial deposit provided it’s below £300. The second match up to 25% of your deposit provided it’s below £800; the third promises 50% for up to £400.
Members who choose to claim the deposit rewards also get 500 loyalty points and 100 free spins. 25 Starburst bonus spins come from the first tier, 50 Aloha from the second, and 25 gonzos from the third. Members who do not reach the upper thresholds of these bonus requirements are also eligible to the tiered bonus system as long as they deposit as low as £16. You also won’t be eligible for the bonus if you deposit using Skrill or Neteller — which is a bummer.
Once you’ve deposited and claimed your bonuses, you are locked in for quite a while, which to be honest is standard. You will need to wager the bonus money, deposit once and use extra spin 35 times before you can make any withdrawals. Trying to process a withdrawal before fulfilling the stipulated requirements will void your claim to all the bonuses. You will also need to meet the playthrough requirement for the bonus funds and spend all the free spins in 10 days.
The operators of the Casinos also have a periodic promotion called the Grand Ivy Tour which offers members the opportunity to win a Mercedes-Benz SLC 200 Sport with Ivy ticket. To enter the draw to win this beast of a car, you need to earn 1000 ivy points and exchange it for a ticket. Each point is awarded by wagering £10. The Ivy points must be gathered within a month’s time.
Safety and Trust
The Grand Ivy Casino, like other safe and reputable gambling establishments in the United Kingdom, holds a license from the United Kingdom Gambling Commission (UKGC). The Casino also holds a license from the Malta Gaming Commission, so it’s safe for members all over Europe. Getting a license from the UKGC is particularly difficult because it requires multiple meetings, a long list of requirements, and insurances. This license, coupled with the Malta Gaming certificate, makes this Casino safe for all interested punters and thrill-seekers all around Europe.
The Casino protects all its members’ private information with an SSL encryption, and all their games are tested for legitimacy and fairness by eCORPA. These two layers of securities ensure that each transaction from every member is safe, protected, and neutral. There is also an additional layer of protection for all members in the form of partnerships with popular responsible gaming organizations like gambling therapy, and the integration of time-outs, reality checks, and self-exclusions.
Each member’s identity is verified with a thorough multiple-step verification process upon withdrawal. The verification process requires you to upload a valid photo ID and proof of address that should at least be three months old. The process typically takes a few days at the most, but it’s necessary to verify each user’s identity, this way, each player can be held accountable if something unexpected occurs.
Deposits and Withdrawals
Depositing money on the platform is a fairly simple process. It’s very similar to the three-step process utilized by most online stores and services.
First, you input the amount of money you would like to deposit. Then you pick one of the numerous bonuses available to you and then proceed to the next page. You will be allowed to input your preferred deposit method or platform. You can choose Visa, Mastercard, Skrill, Neteller, Paysafecard, Trustly, Maestro and a SEPA bank transfer.
Once you’ve chosen a payment method, you’ll be led to a page that allows you to input all your personal information, which are, of course, protected with SSL encryption, then your deposit will be credited automatically. There are no delays; you can immediately go back to playing with your deposit.
Withdrawals take one to two days to process on average. As long as you have completed the verification process, withdrawals should be processed within this time frame. If they are not, then it should take three to five business days.
The minimum amount members can withdraw after the verification process is £20 and the maximum they can withdraw in a single week is £5000.
You can deposit or withdraw with one of these four accepted currencies- GBP, EUR, USD, CAD. You can process withdrawals into your accounts through either Paypal, Sofort, Trustly, Skrill, Neteller, or Bank transfer. If you aren’t quite still clear on what methods you can use to withdraw and deposit, please refer to this table.
What types of games do they offer?
Now to address the elephant in the room. This Grand Ivy online casino offers a nuanced experience to members. If you are looking for a casino that provides premium classical games with a modern online twist to them, then this Casino is perfect for you. It stocks about 541 different games such as slots, blackjack, roulette, Barakat, and poker. It pulls games from over 90 different popular game developers, including the industry-famous firms like Microgaming and NetEnt.
In just the slot section alone, you will find more than 410 titles. Some of the more popular titles include Alexandria City of Fortune, Doom of Egypt, and Ice Wolf.
For players who are interested in more table action, there are 31 different Blackjack Variants, 18 different roulette variants, 10 Video poker variants and even Barakat for people looking for something more exotic. There are also great jackpot titles that offer up to seven figures in wins.
The games are divided by sections, developers, most popular and newly added. This classification makes it easier to navigate the games and choose what titles most appeal to users.
List of games available:
- Slots: 410
- Roulette: 18
- Video Poker: 10
- Blackjack: 31
- Table Games: 76
The online mobile experience of the Grand Ivy Casino is comparable to some finer online casinos on the market. It’s certainly not the most modern, and stylish, but its design, though dated, is eye-catching, and navigation is not half-bad. It’s simplistic and easy enough to use and navigate. The black and white colour scheme puts the large, easy-to-read text on full display, and there are multiple language options.
It needs the latest flash player to runs the majority of the available online games, but if you have a modern browser (HTML5 browser), everything should run just fine. It sometimes struggles with some of the more modern online games, but not to the extent where it impedes the user’s experience. NetEnt handles most of their software, so even though they aren’t the best, they provide one of the best online mobile experiences you will ever find.
For now, the online casino experience is mostly limited to browser usage. This means you will only be able to access your account and experience their online games through your browsers. Fear not, the integration for all platforms is seamless.
Terms and conditions
Aside from the limitations of the withdrawals and the conditions that must be met before withdrawing your initial deposit bonus, there are no major limitations to using this platform.
The customer support staff of the Grand Ivy Casino can only be reached through the live chat feature online. If you were at the physical Casino, you could always talk to one of the 200+ staff for whatever type of support you need.
After long checks, we discovered that the live chat is the only way to express displeasure, lodge complaints, and demand recompense. Normally, this would be considered problematic if the live chat feature was not some of the best we have seen. The live chat box is available at all times, and there is someone always waiting to attend to your issues. Responses are immediate, helpful, and natural. Despite being limited to just live-chats, we found the support staff very commendable.
There FAQ section of the website is also non-existent. If you need quick answers to some of the more popular questions you have about the platform and quite comfortable heading down to the live chat section, then you will be sorely disappointed.
Premium members are not as limited as regular members are, though. They have access to what can only be described as VIP features which include personal email addresses to top-ranking managers and phone numbers to trained professionals set aside to just helping them.
Some other interesting features awarded to VIPs are speedy transaction processing, exclusive bonuses, increased withdrawal limits, and limited invites to exclusive tournaments, among other things.